FAQs

How long is your shipping time?

This depends on where you are located.
Orders are normally processed within 1-5 business days. Estimated delivery after dispatch is 7-15 business days for the United States and 10-20 business days for other supported destinations. See our Shipping Policy.

Where is my order now?

To track your order, please go to:

https://www.17track.net/en

Enter your tracking number to view your shipment status.

What’s my tracking number?

After your order is shipped, you will receive a shipping confirmation email that includes your tracking number.

What’s the status of my order?

Once your order is placed, you will receive a confirmation email from IntimiLife to confirm that we have received it.

Processing usually takes 1–5 days.
After shipment, you will receive another email containing your tracking number.

To track your order, please visit:
https://www.17track.net/en

Enter your tracking number to check the status.

I have not received any confirmation email

If you did not receive a confirmation email, please contact:

support@intimilife.com

Please provide:

• Your order number and the email address used at checkout

We will verify the order for you.

I want to return or request a refund

Please review our Return Policy first.

If you still wish to proceed, contact:

support@intimilife.com

Please provide:

• Your order number and the email address used at checkout

We will process your request accordingly.

How to use the discount?

Please ensure:

• The discount code is entered exactly as shown

• No extra spaces are included

If it still does not work, contact:

support@intimilife.com

Is the packaging discreet?

• 100% discreet packaging

• Privacy protection guaranteed

Packaging Details:

• Shipped in plain black packaging

• Double-wrapped with heavy-duty packing tape

• No sexual words or product descriptions on the box

• No branding on the back or sides

• Only the shipping address label and courier sticker appear on the front

Your privacy is fully protected.