FAQs
How long is your shipping time?
This depends on where you are located.
The shipping time to the US is about 7–15 working days, and to other areas is about 10–20 working days.
Where is my order now?
To track your order, please go to:
Enter your tracking number to view your shipment status.
What’s my tracking number?
After your order is shipped, you will receive a shipping confirmation email that includes your tracking number.
What’s the status of my order?
Once your order is placed, you will receive a confirmation email from IntimiLife to confirm that we have received it.
Processing usually takes 1–5 days.
After shipment, you will receive another email containing your tracking number.
To track your order, please visit:
https://www.17track.net/en
Enter your tracking number to check the status.
I have not received any confirmation email
If you did not receive a confirmation email, please contact:
Please provide:
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Your invoice ID
or -
The last 4 digits of your credit card
We will verify the order for you.
I want to return or request a refund
Please review our Return Policy first.
If you still wish to proceed, contact:
Please provide:
-
Your invoice ID
or -
The last 4 digits of your credit card
We will process your request accordingly.
How to use the discount?
Please ensure:
-
The discount code is entered exactly as shown
-
No extra spaces are included
If it still does not work, contact:
Is the packaging discreet?
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100% discreet packaging
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Privacy protection guaranteed
Packaging Details:
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Shipped in plain black packaging
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Double-wrapped with heavy-duty packing tape
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No sexual words or product descriptions on the box
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No branding on the back or sides
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Only the shipping address label and courier sticker appear on the front
Your privacy is fully protected.